Refund policy

Del Lago Greenwich — Return & Refund Policy

Last updated: 11/14/25

At Del Lago Greenwich, every product is printed on demand, just for you. Because each order is custom-made, we do not keep inventory or accept traditional returns or exchanges. However, we always want you to be happy with your purchase, and we stand behind the quality of our products.

 Damaged, Defective, or Incorrect Items

If your order arrives damaged, misprinted, or incorrect, we will replace it at no cost to you.

Please contact us within 7 days of delivery with:

  • Your order number

  • A brief description of the issue

  • A clear photo of the item/problem

Email: dellagogreenwich@gmail.com

Once verified, we will send a free replacement or issue a refund.

Returns & Exchanges

Because every item is made-to-order, we do not accept returns or exchanges for:

  • Wrong size chosen

  • Buyer’s remorse

  • Ordering the wrong design or color

  • General dislike of fit or style

Please check our size charts carefully before ordering.

Order Changes or Cancellations

Orders can only be changed or canceled within 4 hours of purchase.
After printing begins, we cannot modify the order.

Lost Packages

If your package is marked “delivered” but you did not receive it:

  • First, check with your household and neighbors

  • Wait 24 hours (carriers sometimes mark early)

If it still doesn’t arrive, contact us and we’ll help resolve it.

If the carrier confirms loss, we will issue a free replacement.

 Refunds

Refunds are only issued for:

  • Damaged or defective items

  • Incorrect orders

  • Verified lost shipments

Approved refunds are returned to the original payment method.
Please allow 5–7 business days for processing.

 Questions?

We’re a small family-run brand, and we’re here to help.

Email us anytime at dellagogreenwich@gmail.com